Discreet Delivery & Billing

Discretion is at the heart of everything we do, so you'll be pleased to know that we've got discreet delivery down to a fine art.

Every single order placed here on our website comes with discreet delivery as standard. You do not have to request discreet delivery - and you do not need to pay any extra fee.

Discreet Delivery

• We typically use plain packaging such as brown boxes and bubble-lined envelopes
• On our plain packaging, we affix a nondescript address label which contains your name and address, and a PO box return address
• Our address labels make no reference to Condoms.uk, condoms, lubricants or sexual health products of any description

Here's an idea of what your package from us will look like:

The exact envelope or box we use will depend on the size and weight of the items on your order, and the delivery service selected on checkout. As you can see from the image above, however, all packaging materials we use are completely discreet and generic.

Our discreet delivery service means that you can have your items delivered anywhere, including: Home, work or any other address where you receive mail.

Don't forget, delivery starts at just £2.99 for Royal Mail 48 Tracked - and it's free when you spend £25 or more with us. We really can't say fairer than that.

International delivery: We also offer international delivery for customers living outside of the UK. For orders outside of the UK we are required to affix a CN22 customs declaration form. On this form, we are as discreet as possible. 

Discreet Returns

As well as ensuring your products are delivered in discreet packaging, we also have a discreet returns process, so you don't need to worry about returning your products to the Post Office or another drop off point. Our discreet packaging does not include the company name or branding, the returns label will simply display the P.O. Box address.

Should you wish to return the item(s) you order from us, you'll have 60 days to return them to us from the date they arrive with you. Please note that all items must be returned to us completely unopened and unused for them to be eligible for a return.

Discreet Billing

We make every attempt to provide discreet billing when you order with us. Your purchase will normally appear on your bank or payment statement simply as NDIS or similar. 

Recently, we have been made aware that some card issuers and payment providers may add or include additional information to your statement or account activity, which may mention condoms or condomsuk. This appears to be isolated and does not happen on all or even most payments. 

While the majority of payments sail through with a statement description of NDIS or similar, we cannot guarantee that condoms or condomsuk will not show up on your statement. 

If you have any questions about our discreet delivery service or discreet returns, please contact us and one of our team will be glad to assist you right away.