Discreet Delivery & Billing
Discretion is at the heart of everything we do, so you'll be pleased to know that we've got discreet delivery and discreet billing down to a fine art.
Every single order placed here on our website comes with discreet delivery and discreet billing as standard. You do not have to request discreet delivery or discreet billing - and you do not need to pay any extra fee.
Your purchase will usually appear on your bank or payment statement as NDIS or similar. The same goes for all of the payment methods we accept - including: Clearpay, Klarna and PayPal.
We will never show up on your bank or payment statement as Condoms.uk, Condoms, or anything else related to condoms or sexual health.
Our billing process is completely discreet. The entry on your bank or payment statement will be generic and nondescript for your complete peace of mind.
- We typically use plain packaging such as brown boxes and bubble-lined envelopes
- On our plain packaging, we affix a nondescript address label which contains your name and address, and a PO box return address
- Our address labels make no reference to Condoms.uk, condoms, lubricants or sexual health products of any description
Here's an idea of what your package from us will look like:
The exact envelope or box we use will depend on the size and weight of the items on your order, and the delivery service selected on checkout. As you can see from the image above, however, all packaging materials we use are completely discreet and generic.
Our discreet delivery service means that you can have your items delivered anywhere, including: Home, work or any other address where you receive mail.
Don't forget, delivery starts at just £2.99 for Royal Mail 48 Tracked - and it's free when you spend £25 or more with us. We really can't say fairer than that.
International delivery: We also offer international delivery for customers living outside of the UK. For orders outside of the UK we are required to affix a CN22 customs declaration form. On this form, we are as discreet as possible.
As well as ensuring your products are delivered in discreet packaging, we also have a discreet returns process, so you don't need to worry about returning your products to the Post Office or another drop off point. Our discreet packaging does not include the company name or branding, the returns label will simply display the P.O. Box address.
Should you wish to return the item(s) you order from us, you'll have 60 days to return them to us from the date they arrive with you. Please note that all items must be returned to us completely unopened and unused for them to be eligible for a return.
If you have any questions about our discreet delivery service or discreet returns, please contact us and one of our team will be glad to assist you right away.